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TERMINOLOGY: Commission, Critical thinking, Diagnosis, Employment plan, Flat rate, Flow charts, Gross pay, Labor guide, Net pay, Nonverbal communication, Reference, Resume, Soft skills SUMMARY: +++An employment plan is an honest appraisal of yourself and your career hopes. +++A reference is someone who will be glad to tell a potential employer about you and your work habits. +++A resume and cover letter are personal marketing tools and may be the first look at you an employer has. +++A resume normally includes your contact information, career objective, skills and/or accomplishments, work experience, education, and a statement about references. +++A cover letter gives you a chance to point out exactly why you are perfect for a particular job. +++An application form is a legal document that summarizes who you are. +++Good preparation for an employment interview will result in a good experience. +++Automotive technicians are typically paid an hourly wage or on the flat-rate system. +++A successful automotive technician has good training, a desire to succeed, and a commitment to be a good technician and a good employee. +++As part of an employment agreement your employer also has certain responsibilities to you, and you have responsibilities to the employer. +++Effective communications include listening, reading, speaking, and writing. +++Nonverbal communication is a key part of sending and receiving a message and includes such things as body language and tone. +++Employers value someone who can think critically and act logically to evaluate situations and who has the ability to solve problems and make decisions. +++Diagnosis means finding the cause or causes of a problem. It requires a thorough understanding of the purpose and operation of the various automotive systems. +++Diagnostic charts found in service manuals can aid in diagnostics. +++Professionalism is best displayed by having a positive attitude, displaying good behavior, and accepting responsibility. +++New rules and regulations, supervisors, fellow employees, vehicle systems, and vehicles are all potential sources of stress, and your professional ism will be measured by how well you cope. +++Teamwork means cooperating with and caring about other workers. +++Good customer relations is a quality of good technicians and is based on respect. EXAM: 1. Which of the following is not a recommended step for accurate diagnosis of a problem? a. Gather as much information as you can about the problem. b. Thoroughly define the problem. c. Replace system components and identify the cause of a problem through the process of elimination. d. Research all available information and knowledge to determine the possible causes of the problem. 2. What type of information should go into your employment plan? 3. What does it mean to be paid based on flat rate? 4. What should be included in the three main paragraphs of a cover letter? 5. True or False? When you feel stress from your job and also feel that the situation won’t change, you should seek employment elsewhere. 6. Which of the following is not a desired characteristic of a good resume? a. It’s neat, uncluttered, and easy to read. b. It has a list of all jobs you have done, whether for pay or just to help someone out. c. It’s only one or two pages long. d. Important information appears near the top of the paper. 7. Which of the following behaviors does not show that you are a responsible person? a. having set goals and priorities in your work and personal life b. showing a willingness to follow rules, regulations, and policies c. showing a willingness to share the consequences of your mistakes with others d. using ethical reasoning when making decisions 8. True or False? If you decide that leaving your job is the best way to relieve stress at work, you should stop showing up for work and send your employer a letter stating why you left the company. 9. True or False? When you are filling out an application, don’t attempt to answer the questions that don’t pertain to you and your situation. 10. Which of the following is not the right thing to do when you are being interviewed for a job? a. Show up looking neat and in the clothing you would wear on the job. b. Never hesitate with an answer to a question, because hesitation may indicate you are a shy person. c. To avoid saying too much or offending the interviewer, answer as many questions as you can with a simple yes or no. d. Listen closely to the interviewer and look at the interviewer while he or she talks. 11. Which of the following is not a characteristic of a good employee? a. reliable c. overly sociable b. responsible d. loyal 12. Applicant A goes to a quiet place immediately after an interview and reflects on what just took place. Applicant B sends a letter of thanks to the interviewer if he has not heard back from the employer within 2 weeks. Who is doing the right thing? a. A only c. Both A and B b. B only d. Neither A nor B 13. Technician A always looks at people while they are speaking and listens to their message before responding. Technician B always looks at customers when they are speaking to show she is interested in what they are saying. Who is correct? a. Technician A only c. Both A and B b. Technician B only d. Neither A nor B 14. Technician A always speaks to customers with his arms folded across his chest because he does not know what else to do with them. Technician B always tries to fully comprehend the message by asking questions about it and gathering as many details as possible. Who is correct? a. Technician A only c. Both A and B b. Technician B only d. Neither A nor B 15. Which of the following would not be considered a soft skill? a. enjoying solving puzzles or problems b. caring for or helping people c. the ability to work independently d. taking care to follow orders or instructions 16. Describe the seven basic steps for logical diagnosis. 17. True or False? Critical thinking is the art of being able to judge or evaluate something with bias or prejudice. 18. True or False? The business you decide to work for will pay for all of the benefits you receive. 19. Define the term "diagnosis" as it applies to the duties of an automotive technician. 20. When identifying individuals to use as references while seeking employment, consider all of the following except: a. someone who knows and whose opinion is respected, such as a priest, a minister, or an elder in your church b. a family member or close friend c. past and present teachers, coaches, and school administrators d. people you have worked for or have helped Next: Basics of Automotive Systems Prev.: Professionalism; Interpersonal Relationships Home Article Index top of page |
